Vegas Nova Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to the Vegas Nova Casino website, account services, games, promotions and other services made available through the website. In these Terms, “Vegas Nova Casino”, “we”, “us” and “our” refer to the relevant Vegas Nova Casino service provider. “You” and “your” refer to the person accessing the website or using the services.

By visiting the website, registering an account, making a deposit or participating in a game, you agree to be bound by these Terms. If you do not agree with any part of them, you must not use the website or services. Additional terms may apply to particular games, payment methods, promotions or features. Where additional terms are provided, they form part of these Terms and will apply to the relevant activity.

You are responsible for reading the current version of these Terms before using the website. We may update or revise the Terms from time to time. Changes may be made to reflect changes in services, technology, legal requirements or business practices. The updated version will take effect when published on the website unless a different effective date is stated. Continued use of the website after an update means that you accept the revised Terms.

The website is intended for people who are legally permitted to access online gambling services in their place of residence. Gambling laws can differ between Australian states and territories and may change over time. You are responsible for checking the laws that apply to you and for using the website only where it is lawful to do so.

2. Eligibility, registration and account security

You must be at least 18 years old to use the services. We may require you to confirm your age and identity before allowing access to certain features, processing transactions or completing a withdrawal. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

You may only create and use an account for yourself. Accounts must not be created on behalf of another person, for a business, or for the purpose of allowing another person to gamble. You must not transfer, sell, lend or share your account with anyone else. One person should not use another person’s account or payment method.

When registering, you must provide information that is accurate, current and complete. You must promptly update your details if they change. We may ask for documents or other information to verify your identity, age, address, source of funds or ownership of a payment method. Verification checks may be carried out before or after account registration and may be repeated when reasonably necessary.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account has been accessed without permission, you must notify us through the available support channel as soon as possible and change your password where the option is available. You must also take reasonable steps to protect your device, email account and payment information.

• Do not use a name, date of birth, address or payment details that belong to another person.
• Do not use the website while pretending to be someone else.
• Do not create duplicate accounts to obtain an offer or avoid an account restriction.
• Do not allow another person to access or use your account.
• Tell us if any account information is no longer accurate.

3. Deposits, gameplay, withdrawals and promotions

You may deposit funds only through payment methods that are displayed as available on the website and that you are authorised to use. Deposits must be made from a payment account or instrument held in your name, unless a different arrangement is expressly permitted and verified. We may reject, reverse or investigate a transaction where the payment method cannot be verified or appears to be used improperly.

You should deposit only money that you can afford to lose. Gambling funds should not be borrowed, obtained through unlawful activity or used to meet essential living costs. You should check the transaction details before confirming a deposit and keep your own records of deposits, withdrawals and gameplay.

Games are played according to the rules displayed for the relevant game. Before playing, you should review information about the game, including the available stake options, winning combinations, features and any applicable conditions. Game results are determined by the systems and processes used for the relevant service. If a game is interrupted because of a technical issue, we may review the affected activity and take appropriate action in accordance with the applicable game rules and these Terms.

A withdrawal request may be subject to account verification, transaction checks, payment-provider requirements and any applicable legal or regulatory obligations. We may ask you to confirm your identity or provide information about the source of funds before completing a withdrawal. Withdrawals may be returned to an appropriate verified payment method where required. Processing arrangements can differ depending on the method selected and other relevant circumstances.

Promotions, bonuses, tournaments and other offers may have separate terms. Those terms may include eligibility requirements, expiry dates, qualifying transactions, game restrictions, wagering conditions, maximum or minimum requirements and rules about withdrawals. You should read the specific promotion terms before participating. If there is an inconsistency between a promotion’s specific terms and these general Terms, the specific terms will apply to that promotion to the extent of the inconsistency.

We may correct an obvious error in a game, account balance, transaction, promotion or published offer. If funds or benefits have been credited to your account by mistake, we may remove the incorrect amount or cancel the affected activity. We may also refuse or limit a promotion where we reasonably believe that it has been misused, obtained through deception or claimed in breach of its terms.

1. Select the game, stake and transaction only after checking the displayed details.
2. Confirm that you are using the intended account and payment method.
3. Do not attempt to exploit an error, vulnerability or malfunction.
4. Do not use automated software, scripts, bots or other tools to gain an unfair advantage.
5. Keep records of relevant transactions and contact support promptly if you identify an unexplained issue.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. You should set personal limits before you play and take regular breaks. Never chase losses, gamble when affected by alcohol or drugs, or continue playing because you feel pressure to recover money. If gambling is causing concern, consider stopping and seeking support from an appropriate independent service.

Where available, account tools may help you manage your play. These may include deposit limits, session reminders, activity information, time-outs or self-exclusion options. The availability and operation of these tools may depend on the service and applicable requirements. A request to restrict or close an account may be subject to verification and processing arrangements. You must not open or use another account to avoid a restriction.

Privacy and information handling

We collect and use personal information to provide the services, manage accounts, process transactions, verify identity and age, prevent fraud, meet legal obligations, maintain security and improve the website. Information may be shared with service providers, payment processors, verification providers, professional advisers or authorities where reasonably necessary for these purposes or where required by law.

Our Privacy Policy explains how personal information is collected, used, stored and handled. By using the website, you acknowledge that information may be processed in accordance with that policy. You should review the Privacy Policy and ensure that the information you provide is accurate.

Acceptable use

You must use the website lawfully, honestly and fairly. You must not interfere with the operation or security of the website, introduce malicious code, attempt unauthorised access, copy or modify website content without permission, or use the website to distribute unlawful, abusive or harmful material. You must not engage in fraud, money laundering, collusion, manipulation, chargeback abuse or any other conduct that may harm the service or its users.

5. Website availability, suspension and legal information

We aim to keep the website and services available, but uninterrupted access cannot be guaranteed. The website may be unavailable or restricted because of maintenance, updates, security measures, technical faults, third-party services, telecommunications problems or circumstances outside our reasonable control. We may change, suspend or discontinue a game, feature or service where reasonably necessary.

We may suspend, restrict or close an account if we reasonably believe that you have breached these Terms, provided inaccurate information, failed a verification check, engaged in prohibited conduct, used an unauthorised payment method, or created a risk to the security or integrity of the service. Action may also be taken where required by law or by a relevant authority. Where appropriate, we may review affected transactions and retain information needed for legal, security or compliance purposes.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. Subject to those rights, you use the website and services at your own risk. To the extent permitted by law, we are not responsible for loss caused by your failure to protect account details, use of an unsuitable device or connection, inaccurate information supplied by you, or conduct that breaches these Terms.

If you have a question, transaction concern or complaint, you should raise it through the support or contact process made available on the website. Please provide enough information for the matter to be reviewed, such as the account details requested through the secure process, relevant dates and a description of the issue. We may need additional information before investigating or responding. We aim to handle complaints fairly and may keep records of the review.

If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with any referenced policies or specific service terms, form the agreement between you and the relevant Vegas Nova Casino service provider regarding your use of the website.

These Terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights or protections available to Australian consumers. You should obtain independent legal advice if you do not understand how these Terms apply to you. The current version of the Terms should be checked before each use of the website.